Systems Apprentice

Description

Job Summary: We are seeking a Systems Apprentice with a service-oriented attitude and interest in technology to support the Technology Department in managing and maintaining resources. Key Highlights: 1. Knowledge development in a dynamic and innovative environment 2. Key support in the management and maintenance of technological resources 3. Collaboration in the organization's digital transformation SYSTEMS APPRENTICE JOB OFFERING Atlantic Quantum Innovations (Atlantic QI) is a Tech BPO with over 13 years of experience driving digital transformation within the Contact Center & BPO ecosystem. We help organizations achieve their strategic objectives through agile, data-driven operations focused on end-user experience. We operate in Barranquilla and Bogotá, as well as remotely with talent across multiple Colombian cities. As part of our growth and technological strengthening, we seek to onboard a Systems Apprentice with a service-oriented attitude, interest in technology, and willingness to develop knowledge in a dynamic and innovative environment. Position Purpose Provide support to the Technology Department in managing, maintaining, and controlling the organization’s technological resources, contributing to the proper functioning of equipment, applications, and IT assets, as well as timely resolution of internal user requests. Position Requirements Academic Qualification: Technical or technological student in Systems, Infrastructure Support, Computer Equipment Maintenance, Networks, or related programs, eligible for an apprenticeship contract (SENA or accredited institution). Experience: No formal work experience required. Academic projects are valued. Technical Knowledge: Preventive and corrective maintenance of computers and printers. Installation and configuration of software and applications. Proficiency in Windows operating systems. Basic networking and connectivity concepts. Control and inventory of technological assets. Soft Skills: Service orientation, teamwork, assertive communication, organization and attention to detail, proactivity and willingness to learn. Availability: Administrative schedule (Monday to Saturday). Availability for an apprenticeship contract according to current Colombian regulations. Role Responsibilities Support preventive and corrective maintenance activities for the organization’s computers and printers. Perform installation, configuration, and updates of software authorized by the company. Provide basic technical support to internal users, addressing incidents and technology-related requests. Support the management and updating of the IT asset inventory, ensuring accurate registration and control of assigned equipment. Verify the physical and functional status of technological devices. Collaborate in activities related to networks, connectivity, and technological infrastructure management. Document procedures, incidents, and activities carried out within the Technology Department. Comply with the organization’s information security policies and established best practices. Well-being and Benefits: At Atlantic QI, we holistically care for our collaborators because we believe well-being is key to collective success. Therefore, we offer benefits that promote balance between personal and professional life, including: · Physical and mental wellness programs, with access to gym discounts and self-care activities. · Balanced nutrition through partnerships and restaurant discounts. · Opportunities for continuous education and professional development discounts, enabling your continued growth with us. · A work environment that values innovation, collaboration, and talent. If you’re ready to take on this challenge and become part of a purpose-driven company, apply now and transform the future of our organization with us!. -Requirements- Minimum Education: University / Professional Degree years of experience Age: 18 years or older Keywords: apprentice, internship, trainee, system