Quality and Training Supervisor

Description

Summary: Seeking a Quality & Training Supervisor to lead teams, drive excellence, create learning experiences, and shape performance and operational success. Highlights: 1. Lead and develop Training and Quality teams to drive performance. 2. Oversee training initiatives, content, and learner development. 3. Lead quality initiatives, analyze trends, and improve customer experience. Were hiring: Quality & Training Supervisor Are you passionate about developing teams, driving quality excellence, and creating impactful learning experiences? Join us as our next Quality & Training Supervisor and help shape performance, engagement, and operational success. Key Responsibilities Team Leadership & Performance Lead daily execution and workload management for Training and Quality teams Monitor deliverables, priorities, and business objectives Conduct follow-ups and ensure accountability across the team Escalate risks and performance concerns proactively Coaching & Team Development Conduct regular one-on-ones and support development plans Facilitate team meetings and performance conversations Drive engagement, ownership, and professional growth Identify skill gaps and implement improvement actions Training Excellence Oversee onboarding, refreshers, upskilling initiatives, and nesting support Ensure training content remains updated and aligned with client expectations Track learner readiness, certifications, and performance outcomes Partner with Operations to address development opportunities Quality Management Lead quality initiatives, calibrations, audits, and improvement plans Analyze trends, performance drivers, and customer experience opportunities Ensure consistency across evaluations and coaching actions Client & Stakeholder Management Participate in client meetings, business reviews, and performance updates Present insights, action plans, and improvement initiatives Collaborate closely with Operations, HR, WFM, Recruitment, and support teams Reporting & Continuous Improvement Manage reports, dashboards, and performance tracking Recommend process improvements and maintain documentation standards Drive initiatives that improve productivity, quality, and client satisfaction Requirements Must have: B2C1 English level Minimum 1 year of experience as a Training Supervisor or Quality Supervisor Client-facing experience Preferred: Experience in BPO / Contact Center environments Team leadership experience Strong analytical and stakeholder management skills Knowledge of LMS, QA tools, coaching platforms, and reporting dashboards Modality: Hybrid (up to 2 days WFH per week based on planning) Schedule: Monday to Friday | 8:00 a.m. 5:00 p.m. If youre ready to lead development, quality, and business impact wed love to meet you!. -Requerimientos- Educación mínima: Universidad / Carrera técnica años de experiencia Idiomas: Inglés Palabras clave: calidad, quality, qa, formacion, training, capacitacion, capacitador, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan