Job Summary: We are seeking an On-Site Support Analyst to provide technical support, handle incident and service request tickets, and ensure an excellent customer service experience. Key Responsibilities: 1. Provide on-site technical support to end users 2. Handle incident and service request tickets 3. Conduct failure analysis and propose effective solutions Recruitment in progress! We are looking for talent to join the Indra Group team. We are seeking an On-Site Support Analyst ready to integrate into our mission, with at least 2 years of proven experience in the requested role. We seek individuals who share our values: Leadership Flexibility Reliability Focus Responsibilities: Provide on-site technical support to end users. Handle incident and service request tickets through the client’s portal. Conduct failure analysis, diagnose issues, and propose effective solutions. Thoroughly document root causes and resolutions of handled cases. Meet established service indicators and response time targets. Ensure an excellent customer service experience. Apply ITIL v3+ or agile methodologies, as required by the process. Requirements: Technical or technological education in Systems, Computer Science, or related fields. Minimum 2 years of experience providing on-site technical support. Knowledge of: Windows operating systems, Microsoft Office suite, and ITIL v3+ or similar methodologies. What we offer: People-centered culture Career development plans, talent incubators, and purpose-driven projects Backing from a company recognized as a Great Place to Work Apply now and join the Core! Are you ready to build your future with us? -Requirements- Minimum education: University / Technical degree 2 years of experience Knowledge: Teamwork Keywords: analyst, support, apoyo, soporte