Help Desk Analyst

Description

Job Summary: A professional who diagnoses and proposes solutions or escalates services at the help desk to ensure effective customer response. Key Highlights: 1. Help desk service diagnosis and resolution 2. Ensuring effectiveness in customer response 3. Knowledge of SQL Server, PHP, Windows, Linux, and AWS RESPONSIBILITIES: Receive, diagnose, propose solutions for, or escalate services at the help desk center, ensuring effectiveness in customer response. EDUCATION: Bachelor’s or Technical degree in Systems or related fields. TRAINING: Basic knowledge of SQL Server PHP for web application development and troubleshooting in PHP-based environments Operating systems: Windows and Linux Basic AWS cloud knowledge Job Type: Full-time