Administrative Assistant for Technical Support

Description

Job Summary: We are seeking a professional to manage the administrative operations of technical support, ensuring traceability, document control, quotation management, and customer service. Key Highlights: 1. Collaborative and motivating work environment 2. Continuous learning **WM WIRELESS \& MOBILE SAS**, a Colombian-based multilatina company with over 30 years of experience, specializes in developing and integrating solutions involving mobile computing and automatic identification. Our value proposition is strengthened by specialized human talent, in-depth knowledge of operational processes, understanding of the vertical markets we serve, and the company’s extensive experience. * Automatic Identification (Barcodes, RFID and Biometrics, Smart Cards) * Specialized Development Tools * Specialized Services and Support * ISO 9001\-2015 Certification **Job Objective:** To comprehensively manage the administrative operations of the technical support process, ensuring traceability, document control, quotation management, service approval, accounting system order processing, logistics coordination, dispatch, billing, and customer service—guaranteeing timely execution and control. **Job Profile:** For our Technical Support team, we require **technical, technological, or first-semester administrative students, with a minimum of 2 years’ experience in administrative or customer service roles.** **Requirements:** * Technician or Technologist in administrative or related fields (Business Administration, Industrial Engineering, Business Management, Logistics). * Minimum 2 years’ experience in Customer Service \- Operational Administrative Management \- Accounting System Operation \- Inventory Management \- Quotation and Billing Processes \- Logistics Coordination and Service Order Control. * Preferably with specific courses or training for this role. * Excel Proficiency \- Intermediate Level **Main Responsibilities:** 1\. Perform operational activities and customer interaction, responding to inquiries received via email, phone, and in person. 2\. Maintain up-to-date and accurate information in the department’s information system, aligned with service traceability. 3\. Process orders using the organization’s accounting system, including spare parts delivery and dispatch to branches. 4\. Request billing after validating quotations, purchase orders (POs), and customer dispatch. 5\. Support inventory management of equipment at the Service Center. 6\. Handle telephone customer service. 7\. Assist in mass client setup activities. 8\. Prepare quotations and technical reports for customers. 9\. Perform any other duties assigned to ensure proper job performance. **What We Offer?** \*A collaborative and motivating work environment. \*Continuous learning. \*On-site work \- Project-based employment contract. \*Working hours: Monday to Friday, 7:00 AM to 5:00 PM. \*Location: Barrios Unidos / Polo Club \- Bogotá Employment Type: Full-time Application Question(s): * What is your Excel proficiency level? * What is your educational background? * Have you used any accounting software? Which one and for how long? * Do you have experience in face-to-face, email, and telephone customer service? * Do you have experience delivering spare parts and dispatching orders? * Do you have experience supporting electronic equipment setup and inventory? * Do you have experience preparing quotations and technical reports for customers?