




Job Summary: We are seeking a passionate Delivery and IT Service Experience Specialist committed to operational excellence, service management, and customer experience. Key Highlights: 1. People-centered culture 2. Career development plans, talent incubators, and purpose-driven projects 3. Support from a Great Place to Work certified company Hiring in progress! We are looking for a Delivery and IT Service Experience Specialist passionate about operational excellence, service management, and customer experience to join our team. If you have experience coordinating IT services, ensuring client commitments, and managing projects or services in B2B environments, this opportunity is for you. We seek individuals who share our values: leadership, flexibility, reliability, and focus. Key Requirements: Minimum Education: Professional degree in Systems Engineering, Computer Engineering, Software Engineering, Electronics Engineering, Telecommunications Engineering, Industrial Engineering, Business Administration, Business Management, Marketing, Social Communication, or related fields. Technical Knowledge and Experience: Service and/or project lifecycle management Service governance and assurance Document management and operational tracking Agile frameworks and Scrum Client relationship management and commitment tracking Experience metrics management (CSAT, NPS, VoC) — desirable Design Thinking training — mandatory, with emphasis on ideation, process improvement, and service experience. Minimum Experience: 1–3 years in service management, delivery, operational coordination, or governance support within B2B environments. Certifications: Scrum Master (CSM) — required ISO/IEC 27001:2022 Foundation — desirable ITIL V3/V4 Foundation — optional What We Offer: People-centered culture Career development plans, talent incubators, and purpose-driven projects Hybrid work modality Support from a recognized Great Place to Work certified company Apply now and join the Core! Ready to build your future with us?. -Requirements- Minimum Education: University / Professional Degree 1 year of experience Keywords: proyecto, project, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, jr, junior
