Change Manager with IT Experience

Description

Position Summary: We are seeking a professional for IT service management, responsible for processing change requests and supporting committees in implementing and coordinating tasks. Key Highlights: 1. IT Service Management and Change Request Handling 2. Active Participation in Application, Security, and Integration Committees 3. Proactivity, Flexibility, and Results Orientation EDUCATION: Technician degree and/or student of Systems/Industrial/Electronic Engineering. ITIL® Foundation v4 Certification Required Technical and functional knowledge and experience related to the services offered, as well as proficiency with IT Service Management tools, particularly those used in managing and operating End-User Technology Services Intermediate-level knowledge and proficiency in Microsoft Office Suite, especially Excel and Word Proactivity and Flexibility Results Orientation, Leadership, Teamwork Verbal and Written Communication Skills Results Orientation, Leadership, Teamwork EXPERIENCE: 1 year of experience managing IT services. RESPONSIBILITIES: Receive and review Change Requests (RFCs), rejecting them if incomplete or impractical. Create change requests in the ITSM tool for each task assigned to the involved groups, following coordination to ensure proper implementation. Attend all customer-scheduled committees: Application CAB, Security CAB, Integration CAB, and ECAB (Emergency Committee), whenever convened during daytime, nighttime, or weekends. Minutes are taken during each committee meeting, and formal minutes are generated post-meeting; pre-meeting preparation includes readiness assessment of changes to be evaluated. If business needs require participation in additional committees, associated effort and costs must be reviewed. WORK HOURS: Monday to Friday, 7:30 a.m. to 5:30 p.m. MODALITY: On-site / Hybrid at Client Offices. -Requirements- Minimum Education: University Degree / Technical Program years of experience Keywords: resident, supervisor, sub-manager, responsible person, coordinator, manager, captain