ERP Services Coordinator

Description

Job Summary: Ofima S.A.S. seeks an ERP Services Coordinator with operational focus, client orientation, and leadership skills to coordinate service area operations, ensuring quality, compliance, and efficiency. Key Highlights: 1. Leadership in coordinating ERP services and work teams 2. Focus on continuous improvement and B2B customer experience 3. Operational management and adherence to service indicators At Ofima S.A.S., a leader in technological solutions with over 35 years of experience, we are seeking an ERP Services Coordinator with an operational focus, customer orientation, and the ability to lead service teams in B2B environments. Your mission will be to coordinate the ERP services area operations, ensuring quality, compliance, and efficiency in customer support, as well as the performance of your team. We invite you to apply and join our team! Responsibilities: Coordinate and supervise service area operations, guaranteeing timeliness and quality in customer support. Lead customer service teams, ensuring performance, follow-up, and achievement of objectives. Ensure adherence to service indicators (SLA, response times, satisfaction levels). Manage incident handling, requests, and customer follow-up. Ensure proper assignment and control of team activities. Strengthen relationships with B2B customers, guaranteeing an efficient service experience. Promote continuous improvement in support and service processes. Support coordination among technical, commercial, and service departments. Requirements Professional degree in Systems Engineering, Industrial Engineering, Business Administration, Public Accounting, Financial Engineering, Economics, International Business, or related fields. Minimum 3–5 years of experience in leadership or service team coordination roles. Proven experience leading service teams in B2B environments or in BPO operations focused on customer service. Mandatory: experience managing service teams, tracking performance indicators, and operational management. Experience managing service indicators (SLA, response times, compliance). Desirable: experience or knowledge of ERP solutions or enterprise software. Must reside in Medellín or nearby municipalities within the metropolitan area. Leadership, organizational, follow-up, customer-oriented, and results-focused skills. Working Conditions Workplace: Medellín, Antioquia. Modality: On-site. Schedule: Monday to Friday, 7:45 am to 5:30 pm Contract Type: Indefinite-term contract. Salary: To be agreed upon based on experience Join us to strengthen Ofima S.A.S.'s service experience and ERP operations! -Requirements- Minimum Education: University / Professional Degree 3 years of experience Age: Up to 35 years Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, system, management