Job Summary: Lead and develop a high-performing sales team for customer acquisition and expansion by designing effective strategies and strengthening commercial skills. Key Highlights: 1. Lead and motivate Customer Success or sales teams 2. Design and execute effective sales strategies 3. Develop and share best practices with the team The mission of the Sales Team Leader – First Class & Media 360 is to lead and develop a high-performing team focused on customer acquisition and expansion, ensuring sustainable MRR growth and achievement of commercial objectives. You will be responsible for designing and executing effective sales strategies, monitoring team performance, and ensuring achievement of key KPIs such as productivity per rep, close rate, conversion, retention, and pipeline quality. Additionally, you must strengthen the team’s commercial skills through coaching, call audits, and continuous feedback, ensuring operational excellence, proper handling of objections, and efficient use of sales tools. We are seeking our next Expansion Sales Supervisor. Your responsibilities will include: - Leading and motivating the Expansion CS team, promoting their development and ensuring their performance. - Developing and sharing best practices with team members to consistently ensure fairness, efficiency, and effectiveness of our processes. - Achieving our KPIs, including: Logos, MRR, CVR, SLA. - Developing and maintaining a motivated workforce by providing direction, training, and feedback. - Mastering and ensuring compliance with internal processes through constant monitoring of our KPIs. - Driving and seeking process improvements through data analysis. - Developing strategies for departmental growth to generate insights and build new strategies. Requirements: - Minimum 3 years’ experience leading Customer Success or sales teams - Intermediate English (desirable) - Commercial client management experience, including knowledge and experience managing VIP clients - Knowledge and experience in scaling processes and building/implementing them - Experience using data to track processes and create strategies Additional Information: - Base salary + variable compensation based on goal attainment - Hybrid work model - Birthday leave day - People Pass meal allowance - Pre-paid medical insurance - Stock option plan - English language education benefit - Continuous learning platform -Requirements- Minimum education: University / Professional degree 3 years of experience Knowledge areas: Leadership, Customer Service, Sales Keywords: resident, supervisor, assistant manager, coordinator, manager, account manager, captain, cambaceo, sales