Quality Leader - Call Center

Description

Job Summary: A prominent company in the Contact Center sector is seeking a Quality Leader with experience in implementing management systems and conducting audits. Key Highlights: 1. Job stability 2. Excellent work environment 3. Leadership role in quality A prominent company in the Contact Center sector – health sector – is seeking a Quality Leader with at least 2 years of experience in this position. Position: Quality Leader - Call Center Academic Requirements: Professionals in health, administration, or engineering fields Experience: Minimum 2 years of certified experience in: - Implementation of quality management systems or COPC standards - Quality audit processes in contact center operations Salary: $3,888,700 + non-statutory variable component of $300,000 Working Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m., and Saturdays, 9:00 a.m. to 1:00 p.m. Important: Availability for schedule adjustments according to operational needs (e.g., 2:00 p.m. to 10:00 p.m.) is required. Work Location: Metrópolis Shopping Mall What We Offer? Job stability Excellent work environment Apply now and join our team. -Requirements- Minimum Education: High School Diploma / Secondary Education 2 years of experience Keywords: supervisor, manager, manager, director, chief, lead, supervision, head, quality, qa, callcenter, teleoperator, telephone operator, telephonist, telephonic