Technical Advisor - Customer Service / Tunja

Description

Job Summary: A major technology company is seeking a high school graduate or technical specialist to provide customer service, advising and diagnosing Samsung equipment for warranty claims. Key Highlights: 1. Advise and diagnose Samsung equipment for technical service 2. Opportunity for professional development in a leading company 3. Access to continuous training and development programs A major technology company is currently seeking a high school graduate or technical specialist in fields related to customer service, with a minimum of 6 months’ experience handling Samsung equipment reception for warranty processing. - Responsibilities: * Provide customer advisory support during equipment intake for technical service, ensuring clear, timely, and solution-oriented service. * Receive and verify requests related to mobile phone malfunctions (e.g., signal issues, SIM card reading problems, software errors, etc.). * Perform initial equipment diagnosis to validate the malfunction reported by the customer. * Implement basic solutions where applicable, such as authorized software updates or configurations approved by the brand. * Coordinate equipment transfer to technical service when specialized review is required, ensuring accurate case registration and documentation. * Inform customers about the diagnostic status and next steps. * We Offer * -Salary: COP 1,750,905 + Statutory Benefits -Schedule: Monday–Friday 10:00 AM – 7:00 PM; Tuesday, Wednesday, Thursday, Saturday 10:00 AM – 6:00 PM (44 hours per week) -Work Modality: On-site -Location: Tunja -Employment Type: Fixed-term Contract (Vacation Benefits) * Additional Benefits * -Seniority-based bonuses and vacation days. -One paid day off during the employee’s birth month. -One additional paid day off for bereavement. -Opportunity for professional development within a leading technology-sector company. -A dynamic and collaborative work environment. -Access to continuous training and professional development programs.-Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Languages: Spanish Knowledge: Fault analysis, Technical analysis Keywords: advisor, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, service, costumer, cliente