Position Summary: We are seeking a Help Desk Agent to provide first-level support, analyze, diagnose, and resolve incidents, and escalate requests when necessary. Key Highlights: 1. Opportunity to learn and transform your career in technical support. 2. Key role in analyzing and diagnosing user issues. 3. Collaboration with other departments to resolve complex cases. We are looking for Help Desk Agents who want to learn and transform their careers. In this role, you will: Receive, log, and provide first-level support to the client’s users who contact the Help Desk. Analyze, diagnose, resolve, or escalate reported incidents to the Help Desk. Follow up on logged calls. Determine as quickly as possible whether escalation to the next support level is required. Escalate to the appropriate level those cases that cannot be closed by the Help Desk and for which resolution is the responsibility of other departments, analysts, specialists, and/or vendors. Ideal candidates have: Technical diploma, technological degree, or are pursuing a degree in Systems Engineering, Computer Science, Electronics, or related fields with an IT focus. Even better if you have: 2 years of experience in Level 1 Support – Help Desk. Schedule: Monday to Sunday, 7x24 rotating shifts, fulfilling the 44 weekly hours. Contract: Indefinite term. Modality: On-site at Fontibón Free Trade Zone. -Requirements- Minimum education: University / Technological program 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, help, assistance, technologist, technician, tech, technician, technology, technology, technologist