Summary: Join a dynamic team as a proactive, detail-oriented, and service-driven Customer Service Representative, serving as the first point of contact for member inquiries. Highlights: 1. Opportunity to work in an international business network 2. Supportive work environment with growth opportunities 3. Training on systems, events, and global logistics industry We are the top freight forwarders and logistics professionals network. We are looking for a **proactive, detail\-oriented, and service\-driven** Customer Service Representative to join our dynamic team in Pereira. **Key Responsibilities:** * Serve as the first point of contact for member inquiries via phone, email, and live chat. * Provide accurate information about our services, events, and membership benefits. * Support members in resolving issues promptly and professionally. * Maintain and update member records in our CRM system. * Follow up on open cases to ensure resolution and client satisfaction. * Collaborate with the operations and sales team to ensure smooth communication and workflow. * Prepare and share reports on client feedback and service performance. **Requirements:** * **Fluent in English** (spoken and written) – this is a must. * Strong communication and interpersonal skills. * Proactive problem\-solving approach. * Ability to manage multiple tasks and work under pressure. * Previous customer service experience preferred, especially in logistics, events, or B2B environments. * Basic computer skills (MS Office, CRM platforms). **We Offer:** * A professional and supportive work environment. * Opportunities for growth within an international business network. * Training on our systems, events, and global logistics industry. Tipo de puesto: Tiempo completo
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
