Services Director

Description

Position Summary: The Services Director will lead the customer support and service team, ensuring efficient and effective customer service, and supporting the implementation of technological solutions. Key Highlights: 1. Lead the customer support and service team. 2. Ensure communication with customers and SLA compliance. 3. Support implementation and maintenance of technological solutions. The Services Director will be responsible for leading the customer support and service team, ensuring efficient and effective service delivery. Additionally, they will support the implementation and maintenance of the company's technological solutions, manage customer communications, and ensure compliance with Service Level Agreements (SLAs). Experience: * Customer service: 2 years (Preferred) Willingness to travel: * 25% (Preferred) Work location: On-site employment