Services Director

Description

Position Summary: The Services Director will lead the support and customer service team, ensuring efficient and effective service delivery, supporting the implementation of technological solutions, and managing communications. Key Responsibilities: 1. Lead the support and customer service team. 2. Ensure efficient and effective service delivery. 3. Support implementation and maintenance of technological solutions. The Services Director will be responsible for leading the support and customer service team, ensuring efficient and effective service delivery. Additionally, they will support the implementation and maintenance of the company's technological solutions, manage communication with customers, and ensure compliance with service level agreements (SLAs). Experience: * Customer service: 2 years (Preferred) Travel availability: * 25% (Preferred) Work location: On-site employment