Laboratory Leader

Description

Position Summary: QIMA is seeking a professional to lead the NYCE Colombia S.A.S. laboratory, ensuring impartiality, coordinating services, supporting training, and managing quality and operational efficiency. Key Highlights: 1. Lead the technical and operational responsibility of the NYCE Colombia laboratory. 2. Ensure impartiality and objectivity in service delivery. 3. Coordinate and supervise testing and calibration services under strict regulatory compliance. **Company Description** At QIMA, our mission is to provide our customers with intelligent solutions for manufacturing products they can trust. With operations in more than 100 countries, we serve the consumer products, food, and life sciences industries, helping over 30,000 brands, retailers, manufacturers, and producers achieve quality excellence. We combine on-the-ground expertise with digital solutions that deliver precision, transparency, and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day guided by our QIMA Values. With customer passion, integrity, and a commitment to simplifying things, we are revolutionizing the testing, inspection, and certification industry. Are you ready to join this exciting journey with us and help us achieve our mission? **Job Description** * Assume technical responsibility for the NYCE Colombia S.A.S. laboratory, ensuring services are delivered impartially and objectively. * Coordinate and supervise testing and calibration services based on strict compliance with applicable regulations. * Support the development of training course content related to the scope of management and deliver corresponding training. * Coordinate quotation preparation, invoicing, and collections. * Participate in establishing agreements, alliances, and/or contracts as required. * Stay updated and ensure appropriate communication of national and international regulatory documents and criteria. * Participate in all processes required by clients, providing support to the commercial department. * Monitor and track services, action plans, and commitments with clients or improvement activities. * Select, and where applicable, qualify and authorize activities performed by personnel under supervision. * Verify and ensure, in coordination with relevant organizational departments, compliance with requirements for obtaining and maintaining accreditation from accreditation bodies. * Lead the establishment of agreements, alliances, and contracts within the scope of control. * Supervise information analysis activities, decision-making, and issuance of laboratory reports. * Where applicable, supervise and authorize the issuance of test reports. * Support promotion of laboratory services by attending to current and potential clients and participating in events and exhibitions. * Provide training to subordinates and staff from other departments regarding laboratory processes. * Coordinate proper preparation and signing of service contracts with clients. * Identify and analyze business opportunities to expand the service portfolio of areas under supervision. * Ensure operational processes are conducted in accordance with applicable laws, procedures, and any other relevant documents. * Monitor the laboratory to ensure compliance with applicable service policies and procedures. * Support internal quality audits and establish appropriate measures to agree upon and follow up on action plans jointly with the Quality Department, addressing improvement, preventive, corrective, and corrective actions. * Authority to identify deviations from the management system or from procedures governing laboratory activities. * Report to the laboratory’s General Management on process performance and any improvement needs for the laboratory. * Ensure the laboratory’s physical infrastructure is maintained, including appropriate calibration and maintenance where applicable. * Plan and ensure necessary training for laboratory personnel to guarantee their technical competence. * Ensure the NYCE website is kept up-to-date regarding laboratory services. * Safeguard NYCE’s institutional image among employees, clients, and institutions. * Participate in the company’s strategic process, primarily in setting objectives for the department. * Agree with the immediate supervisor on tactical objectives for the department, communicate them appropriately, and set annual objectives for personnel under supervision. * Collaborate on budgeting and administration of expenses related to departmental operations. * Implement, monitor, and report performance indicators within the scope of control, identifying improvement opportunities. * Adapt to, and help the team adapt to, changes and adjustments arising from the company’s realities and its environment. * Manage all resources under responsibility to ensure effective and efficient delivery of departmental services. * Ensure performance evaluations of personnel under supervision are conducted following Human Capital Department guidelines. * Remain open and proactive toward innovation and adoption of best practices. * Identify nonconforming testing work. * Investigate causes of nonconforming work and complaints, managing necessary corrections or corrective actions to eliminate the identified issue. * Ensure communication regarding the effectiveness of the laboratory’s management system and the importance of meeting customer and other applicable requirements. * Ensure maintenance of the laboratory’s management system’s integrity when planning and implementing changes to it. * Ensure effectiveness of laboratory activities. * Authority to identify deviations from the management system or from procedures governing LENC laboratory testing activities. * Authority to initiate actions aimed at preventing or minimizing deviations. * Authority to implement, maintain, and improve the LENC laboratory management system. **Requirements** * Bachelor’s degree in Electrical Engineering, Electronics Engineering, or related fields; specialization in projects, quality management, or materials engineering is desirable. * 2–5 years of verifiable experience leading laboratories and teams in the electrical sector; ISO/IEC 17025 certification; RETIE and RETILAP certifications. **Additional Information** * Work Location: Bogotá D.C. * Employment Type: Full-time, Permanent * Salary: To be agreed upon, paid biweekly * Monday to Friday, 8:00 a.m. to 5:30 p.m., On-site