Junior Data Analyst. Bogota

Description

Job Summary: We are seeking a Benefits Analyst with analytical thinking and a focus on process optimization through AI and data analysis, oriented toward customer service. Key Highlights: 1. Process optimization using AI tools and data analysis. 2. Design of automations and bot development. 3. Proposal of improvements in efficiency and customer experience. We seek a customer-oriented Benefits Analyst with analytical thinking and a focus on process optimization using AI tools and data analysis. Main Responsibilities Identify repetitive tasks and improvement opportunities. Design automations to optimize processes. Build bots and automated workflows. Generate automatic responses for customer support and assistance. Create dashboards and tracking reports. Manage and analyze databases. Perform data cross-checking and validation. Propose improvements focused on efficiency and customer experience. Required Profile Academic Level: Professional degree in administrative or related fields. Experience: Minimum 1 year of customer service experience applying AI tools, analytics, and process optimization. Mandatory experience focused on customer support and assistance. Knowledge and Skills Logical and analytical thinking. Proficiency with AI tools. Advanced Excel. Experience with Looker Studio or Power BI. Data management and analysis. Excellent customer service. Empathy and communication skills. Organizational ability and attention to detail. Valued Competencies Proactivity. Teamwork. Adaptability. Results orientation. Innovation and continuous improvement. Conditions. Salary: $2,230,000 + Internet Allowance $40,554. Contract Type: Project-based or labor contract. Schedule: Monday to Friday. -Requirements- Minimum Education: University / Professional Degree 1 year of experience Keywords: analyst, data, jr, junior