Operations Center Analyst

Description

Job Summary: We are seeking an Operations Center Analyst to monitor services, manage incidents, and resolve faults on IT platforms. Key Highlights: 1. IT Service and Platform Monitoring 2. Incident Management, Analysis, and Escalation 3. Fault Diagnosis and Resolution We are looking for an Operations Center Analyst (Help Desk) Requirements: Technical or technological degree in Systems, Electronics, or related fields. ITIL Foundation v4 (mandatory, non-negotiable). Certification in equipment maintenance (desirable). Minimum 3 years of experience in help desk or IT support (public sector experience preferred). Responsibilities: Monitor IT services and platforms. Manage, analyze, and escalate incidents. Diagnose and resolve faults. Track tickets and ensure SLA compliance. Document and continuously improve processes. Competencies: Effective communication Analytical and problem-solving skills Teamwork Service orientation Salary: $2.650.000 + statutory benefits Contract type: Project-based or labor contract. -Requirements- Minimum education: University / Technical program 3 years of experience Keywords: analyst