Route Assistant

Description

Job Summary: This role contributes to the timely and safe execution of routes, ensuring high-quality customer service and proper handling of medical equipment. Key Highlights: 1. Customer service and home delivery of medical equipment 2. Patient training on equipment usage and safety 3. Work focused on road safety and cargo handling **How will you CONTRIBUTE and GROW?** ------------------------------------- Timely provision of assigned route services, adhering to company operational and safety standards; recording movements of assigned/collected equipment at customer addresses; and delivering high-quality service to users—including explaining cylinder and medical device functionality and required precautions. Key Responsibilities: * Report any unsafe conditions or acts encountered during duties to prevent workplace accidents * Load and unload medical equipment and devices onto/from the vehicle, observing established safety rules to ensure operational continuity * Verify equipment loaded onto the vehicle to confirm alignment with service order requirements for the assigned route * Securely fasten equipment to the vehicle structure to prevent potential damage * Guide the driver to patients’ home addresses to avoid distraction during navigation * Assist drivers with reversing and approaching maneuvers to prevent traffic accidents * Provide services (home delivery and pickup of equipment) in accordance with established procedures to fulfill service commitments * Conduct preliminary identification of risks at patients’ homes to promptly identify and mitigate risks associated with home oxygen therapy services * Train patients on handling delivered medical devices and oxygen safety to ensure correct equipment use and accident prevention at home * Assign equipment to patients via Oxy Logística to ensure full traceability and service order closure * Complete all documentation related to provided services accurately and thoroughly to ensure availability of quality evidence * Report route-related incidents and patient data changes to the Distribution Assistant to ensure accurate information recording * Safeguard documentation and equipment during route execution to prevent loss or damage * Maintain cleanliness and order in vehicle cargo compartments to comply with BPM and CCAA requirements **________________________________________________________________** ------------------------------------------ **Are you a MATCH?** -------------------- **Experience:** One year of experience in cargo handling, collection, and delivery of goods. **Additional specific knowledge:** Familiarity with the city and its addresses, heavy cargo handling, road safety, and customer service **Our Differences make our Performance** At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.