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Job Summary: The CMF Billing Assistant manages E2K configurations to ensure proper global billing flow, collaborating to process and update CMF per regulations. Key Highlights: 1. Manages global billing configurations 2. Collaborates with teams to ensure SLA compliance 3. Maintains updated procedures and resolves escalations **Before applying, please select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary:** The CMF Billing Assistant manages E2K configurations enabling appropriate global billing operations according to operational and customer needs. The CMF Assistant collaborates with other team members to process creation and updates of CMF for all global regions, in accordance with each territory’s requirements and regulations. CMF operations require flexibility and someone capable of innovative thinking. **Responsibilities:** * Process all incoming CMF requests volume according to internal assignments, requiring flexibility to move across inboxes for all regions. * Collaborate with other CMF team members to ensure cases are completed within SLA (Service Level Agreement). * Ensure configurations are performed accurately, considering their potential impact at corporate, geographic, and customer levels. * Maintain updated written CMF procedures. * Collaborate with the CMF Team Leader and Supervisor to resolve any escalations arising and requiring urgent action. * Conduct periodic audits of processed cases in collaboration with other team members. Communicate and provide support to other team members and other UPS areas to ensure CMF updates are executed correctly and on time. **Qualifications:** * List of knowledge areas assessed and required to perform the job: * Excellent verbal and written communication skills * Proficiency in Microsoft Office: Word, PowerPoint, and Excel * Ability to multitask in a fast-paced environment * 70% Excel proficiency 80% English proficiency Technical, technological, or administrative, accounting, finance, or related degree holders. (Preferred) Experience required: Less than 1 year Practical knowledge of Microsoft Word, Excel, Access, and Outlook Schedule: Monday to Friday, 7:00 AM–4:30 PM English proficiency percentage: 80% Grade: 7 Work mode: Hybrid Total candidates to be selected: 1 vacancy **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
