Technical Manager and Controller

Description

Job Summary: You will be responsible for generating alerts, controlling, and monitoring operations in real time to facilitate action plans and corrective measures. Key Highlights: 1. Real-time alert generation and operational control 2. Structured tracking for action plans and corrective measures 3. Contribution to reducing the risk of indicator non-compliance Technical Manager and Controller Responsibilities: You will be responsible for generating alerts, as well as performing real-time control and monitoring of operational management. This work will be carried out in a structured, interval-by-interval manner during daily service delivery. The objective is to facilitate the development of action plans and the implementation of corrective measures that support decision-making, thereby contributing to reducing the risk of indicator non-compliance. Conditions: City: Bogotá Schedule: Sunday to Sunday Work Modality: On-site Contract Type: Indefinite-term contract Salary: $1,968,497 Monthly Variable Pay: $399,842 Requirements: Technical diploma holder or university/technical student (from the fourth semester onward). Experience: Minimum one (1) year of experience in contact center and/or BPO processes. -Requirements- Minimum Education: University / Technical Program 1 year of experience Keywords: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist