SENA APPRENTICE - IT

Description

Position Summary: The Computer Technician provides essential technical support to users, manages Active Directory accounts, and processes queries to ensure optimal operation of computer systems and equipment. Key Highlights: 1. Essential technical support to users and computer systems 2. Active Directory account management and query resolution 3. Hardware and software maintenance and configuration As a Computer Technician, you will provide essential user support to ensure the proper functioning of computer systems, software, and equipment at LCI Foundation Tecnológica. This role focuses on technical support, Active Directory account management, and query processing via the ticketing system. This position is onsite and requires availability for flexible working hours. **Reports to:** IT Coordinator \* KEY RESPONSIBILITIES * Respond to support requests via phone or email; * Process requests from the centralized Octopus ticketing system; * Provide technical support for applications and software used by the company; * Configure, install, and maintain computers, printers, and other IT equipment; * Ensure maintenance and repair of computing equipment; * Guarantee proper operation of office automation software, including Office 365, and support users in adopting collaboration tools; * Administer and manage user accounts in Active Directory. QUALIFICATIONS * Hold a university diploma (or academic certification) in Computer Science; * 2–3 years of experience in technical support; * Experience with a ticketing system (Octopus or similar). REQUIRED SKILLS * Proficiency in Windows 10 and MAC operating systems; * Experience administering and using Office 365; * Knowledge of networking and telephony technologies; * Excellent technical diagnostic and problem-solving skills; * Ability to work under pressure and effectively manage priorities; * Strong customer service and interpersonal communication skills; * Ability to rigorously document technical interventions; * Autonomy, diligence, and team spirit; * Attention to detail and confidentiality awareness when handling user data. POSITION SUMMARY As an IT intern, and under the supervision of the Information Technology (IT) Manager, your primary function will be to assist the IT team in providing technical user support, maintaining computer systems, and participating in various technology optimization projects. This internship will enable you to develop practical skills in infrastructure, system administration, and user support. **Reports to:** Information Technology (IT) Manager\* KEY RESPONSIBILITIES * Provide first-level technical support to users (hardware, software, and network troubleshooting); * Install, configure, and update workstations, software, and peripherals; * Assist the IT team in managing and maintaining IT equipment and network infrastructure; * Participate in documenting procedures and updating IT inventories; * Collaborate in managing technology projects (deployments, migrations, system improvements); * Track requests and incidents using the ticketing management tool; * Apply information security standards and raise user awareness of best practices. QUALIFICATIONS * Enrolled in a university program in Computer Science, Information Systems, or a related field; * Basic knowledge of Windows and/or Linux system administration. REQUIRED SKILLS * Strong technical diagnostic and problem-solving skills; * Ability to quickly learn new tools or systems; * Logical thinking and rigor in task execution; * Ability to efficiently handle multiple simultaneous requests; * Good interpersonal skills and customer orientation; * Autonomy and initiative. BENEFITS * Professional Development * One (1\) day of remote work per week * Continuous Training and Development * International Networking and Collaboration Opportunities * Participation in Events and Exhibitions * Ongoing training and development * Competitive salary LCI Education promotes equal employment opportunities and encourages women, persons with disabilities, Indigenous peoples, visible minorities, and ethnic minorities to apply to join our team. If you are a person with a disability, you may request assistance during the pre-selection and selection process.