Browse
···
Log in / Register
Job Summary: Provide advisory support for the implementation and continuous improvement of IT Service Management (ITIL) processes, leading committees and coordinating service optimization. Key Highlights: 1. ITIL process implementation and continuous improvement advisory 2. Operational leadership of the Change Advisory Board (CAB) 3. Design and monitoring of KPIs and metrics for IT Service Management DESCRIPTION * Advising on IT Service Management (ITIL) process implementation, continuous improvement, and maturity. * Assessing ITIL process maturity and identifying improvement opportunities. * Managing the Problem Management process, including Root Cause Analysis (RCA) and Known Error Database (KEDB) management. * Providing operational leadership for the Change Advisory Board (CAB), coordinating change evaluation, impact and risk analysis, and approval. * Monitoring change implementation and verifying effectiveness. * Designing and monitoring indicators (KPIs) and metrics for IT Service Management processes. * Preparing executive reports and dashboards to support decision-making. * Participating in the implementation and enhancement of the ITSM platform and automation initiatives for services. * Coordinating among technical teams, vendors, and business units for ITIL process execution. * Advising various departments on adopting ITIL best practices and optimizing IT Service Management processes. REQUIREMENTS Minimum 2 years of experience in ITIL processes Bachelor's degree in Engineering or related field ITIL certification preferred
